Refunds, Returns, and Restrictions:
We offer a 30 day return policy with full refund. Restrictions apply, please see below.
Please submit a return request via our website or email us directly at support@timelessha.pk
- Returns must be made within 30 days of receipt of order.
- Returns or exchanges are not accepted with wholesale accounts. All sales are final. No exceptions. Orders must be cancelled within a few days of receipt. Once an order has shipped it cannot be returned. Even if the package has not arrived to it's destination.
- Products must be unused and in good condition with all packaging attached.
- Returns are accepted if there is a result of a manufacturing defect or shipping error.
- Orders that we suspect to be fraudulent or products that have been tampered with will not be refunded.
- Return shipping and handling costs and other charges are non-refundable.
- All return shipping charges must be prepaid. We cannot accept COD deliveries.
- It is recommended that you use TCS or Insured Parcel Post for your return.
- Keep the Return Tracking Number for your return package to monitor delivery status.
- You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
- Orders that appear to be shipped to a freight forwarding company for reshipment and damaged are not refunded or replaced.
- Insufficient or incorrect shipping address such as street address, city, state/province, ZIP or postal code will not be refunded. If parcel is returned the parcel will be sent to the correct address provided.
- International packages marked "not claimed" or "insufficient/incorrect address" will be refunded when received minus shipping costs that were charged.
- We reserve the right to cancel or not accept any order that we suspect to have been placed as a result of fraudulent activity.
- We further reserve the right to cancel or not accept subsequent orders from customers with a previous fraudulent order history.
- Refunds can take up to 30 days to process before a credit is seen on your account.